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Support/FAQ
We’re famous for fast and friendly customer service and support and we work hard to make sure we live up to that reputation every day. For pre-sales and product information, or technical support for your purchased product, please call Inovonics Customer Support
at 1-800-733-0552
from 9:00am to 5:00pm Pacific Time.

Manuals/Drivers & the Latest Software can all be found in our Downloads section.

For help installing or troubleshooting a product where the Manuals and FAQs were insufficient, or if you have a pre-sales or post-sales product inquiry not covered by our website’s product information, please call us or email tech@inovonicsbroadcast.com

For Inovonics Broadcast’s Engineering remote control of your system for the purposes of Technical Support, please download and run the following link for Team Viewer.
Run the small application and then tell the Engineering Team your Partner ID, and Password.

For Support Assistance or RMA (Return Materials Authorization).
Call us directly or fill out the form Here.



How long will it take to repair my product and how much will it cost?
How do I know if my product is repaired?
Where can I find manuals for discontinued or out of production products?
How do I get NexGen automation to work with my 730 over TCP/IP
How do I set up my old 701 with my XP or Windows 7 computer?
How do I hook up the INOmini 703 RDS Encoder with my DAVID IV?
How do I enable EAS messages via RDS with my 730 RDS Encoder?
How do I load Inovonics RDS USB drivers ( Models 703, 720 & 730) in Windows 8
How do I load Inovonics RDS USB driver (models 703, 720, 730) in Windows 10?

  1. Q. How long will it take to repair my product and how much will it cost?
    A. Subject to complications in repair and your approval of the initial estimate, typical repairs are done within 5 business days. We never consider repairs or service a source of income for the company, and we keep a healthy stock of replacement parts, hence rates are reasonable and turnaround times are quick.
  2. Q. How do I know if my product is repaired?
    A. Our representatives will call you on the number provided once your product is ready to be shipped back to you.
  3. Q. Where can I find manuals for discontinued or out of production products?
    A. Manuals and downloads for our Legacy products are located in the “Downloads” section of the website, or found by individual model name under the Legacy products sections.
  4. Q. How do I get NexGen automation to work with my 730 over TCP/IP
    A. When using the Inovonics Model 730 with NexGen automation, first make sure that you have the latest version of the NexGen software. Then go to the Export Format(s) page and select “Standard” for Format and “TCP-IP” for Output. Next check the “Remove Header” box down in the lower left hand corner of the window. In the lower right, enter the port number and IP address of the Model 730 Encoder. Typically the port number will be 10001 and the IP might be 192.168.1.200 or similar. In the Standard Format Settings area on Line 1, enter the Lead Text; DPS= if you want the artist and song information to go to the PS field or TEXT= if you only want it to go to the Radio Text field or DPSTEXT= if you want the information to go to both PS and RT fields. Then select Title from the Output Field. On Line 2, leave the Lead Text blank but then select Artist from the Output Field. In the Field / Record Separators section, select Other Space from the Field Separator and for the Record Separator, select CR/LF. Click OK and restart NexGen. See the full description here.
  5. Q. How do I set up my old 701 with my XP or Windows 7 computer?
    A. This is tough to do since most new computers don’t have a floppy disk drive nor a parallel port. Here’s the short answer, you need to boot your computer into DOS and not go through a DOS window or shell. Once you have made a boot disk, add the 701-USA.exe file to the floppy disk (this .exe file and pdf instructions titled Manual Addendum can be found in our Legacy Products section of the Downloads page under 701). Once the computer boots from the floppy, navigate to to the floppy drive and type 701-usa This will start the 701 program. Follow the instructions in the manual and send the data to the 701. Oh yes, remember that the 701 has to be plugged into the parallel port and that the cable should be pin for pin, all 25 pins. The shorter the better as long cables tend to have too much capacitance.
  6. Q. How do I hook up the INOmini 703 RDS Encoder with my DAVID IV?
    A. With a BNC cable, hook the 19kHz SYNC output of the David IV to the 19kHz SYNC input on the 703. With a BNC cable, hook the RDS OUTPUT of the 703 to the RDS INPUT on the David IV. Turn the output level on the 703 all the way up.  This is a multi-turn pot so turn it to the right 15 - 20 turns. On the David IV, navigate to menu Setup / Stereo Generator / RDS Input and make sure the check box for Enable is checked.  The RDS injection level should now show up on the LCD screen.  Push the knob and adjust it up or down so that you have 5% injection.
  7. Q. How do I enable EAS messages via RDS with my 730 RDS Encoder?
    A. All you need to make this work is the latest firmware version (2.9) of our 730 RDS Encoder and either a Digital Alert Systems DASDEC or SageDigital ENDEC. See the full guide on setting up both EAS encoders at www.inovonicsbroadcast.com/730-eas-messages
  8. Q. How do I load Inovonics RDS USB drivers ( Models 703, 720 & 730) in Windows 8
    A. Installing the Inovonics RDS USB drives must be done manually. Here is how it's done.
    1. Open the Windows 8 sidebar by moving the cursor top/bottom right corner of the screen.
    2. Choose Settings and click "Change PC Settings".
    3. Choose General and scroll to the bottom. Click "Restart Now".
    4. On the following screens, choose Troubleshoot -> Advanced Options -> Startup Settings.
    5. Click "Restart". Once the boot options appear, choose "Disable Driver Signature Enforcement".
    6. Now the device drivers can be installed as usual. With the device plugged in, find it under Devices & Printers in the Control Panel.
    7. Double click on the device and choose the hardware tab. Click on "Properties".
    8. If necessary, click "Change Settings" in the General tab to allow changes.
    9. Select the Driver tab and click "Update Driver". Choose "Browse my computer for driver sofware."
    10. Direct Windows to your Inovonics USB driver location, the default being C:\Program Files (x86)\Inovonics\Inovonics 703-720-730 RDS\USB Driver
    11. Click next to install the driver. When the prompt appears, choose "Install this driver software anyway".
  9. Q. How do I load Inovonics RDS USB driver (models 703, 720, 730) in Windows 10?
    A. Installing the Inovonics RDS USB drives (703, 720, 730) must be done manually. Here is how it's done.
    1. Hold down the SHIFT key while pressing “Restart”.
    2. After rebooting, a blue screen appears with some options. Choose “Troubleshoot”.
    3. Click “Advanced Options”.
    4. Choose “Startup Settings” and click Restart.
    5. In the Startup Settings menu that appears, select “ 7) Disable driver signature enforcement”.
    6. Once it boots back into Windows, you can install the drivers normally by running the driver installation executable.
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